Terms of Service

1. Agreement

These terms form an agreement between OrangeServers and the person or organisation that creates an account, places an order or uses a service. By doing so, you confirm that you can enter this agreement and that the information you provide is accurate.

Your order, service description, Acceptable Use Policy, Privacy Policy and any agreed service terms also form part of this agreement. If a specifically agreed written term conflicts with these general terms, the specifically agreed term takes priority for that service.

2. Accounts

You are responsible for activity under your account and for keeping login details secure. You must provide current contact and billing information, limit access to authorised people and tell us promptly if you suspect unauthorised access.

3. Orders and activation

An order is subject to acceptance, payment and any checks we reasonably require. Service begins when we confirm activation. We may decline or cancel an order before activation and will return any payment for a service we do not provide, unless the payment is connected with fraud or another lawful restriction.

4. Charges and payment

You must pay the charges, taxes and fees shown at checkout or in your order. Recurring services may renew for the same billing period unless cancelled before renewal. Prices may change for a future renewal, but we will give reasonable notice where required. Failed or overdue payments may result in restricted access, suspension or termination.

5. Your content and use

You retain your rights in content you place on the service. You give us the limited permission needed to host, copy, transmit, back up and otherwise handle that content to provide and protect the service. You are responsible for your content, its legality, your users and compliance with the Acceptable Use Policy.

6. Service changes

We may improve, replace or change service features where reasonably necessary for security, reliability, supplier changes or product development. We will aim to avoid material loss of core paid functionality during a current term and will communicate significant changes where appropriate.

7. Availability and maintenance

We work to provide reliable services, but no online service can be guaranteed to operate without interruption. Planned maintenance, emergency work, customer configuration, internet conditions and events outside reasonable control may affect availability. Any specific uptime commitment applies only when it is stated in your order or separate service agreement.

8. Backups

Where a plan includes backups, they are an additional recovery measure and not a substitute for your own suitable backup arrangements. Unless a written service term says otherwise, you remain responsible for keeping independent copies of important content and testing your recovery process.

9. Support

Support is provided through the channels and within the scope described for your service. Response targets are not guaranteed resolution times. We may need your prompt cooperation, accurate information and authorised access to investigate an issue.

10. Suspension

We may suspend all or part of a service where reasonably necessary to address nonpayment, a security risk, unlawful activity, material breach, harm to our platform or a valid legal requirement. Where practical and lawful, we will give notice and an opportunity to resolve the issue.

11. Cancellation and termination

You may cancel through the available account or support channel. Cancellation normally takes effect at the end of the paid term unless your order says otherwise. We may terminate for material breach that is not corrected within a reasonable period, or immediately where the breach is serious, unlawful or creates material risk. Refund eligibility is determined by the order, any published refund terms and applicable law.

12. After termination

When service ends, your right to use it ends. You should export required content before the termination date. We may delete content after service ends, subject to any short recovery period we choose to provide and any legal retention duty.

13. Intellectual property

OrangeServers and its licensors retain all rights in the platform, website, software, branding and documentation. No ownership transfers to you. You may not copy, resell, reverse engineer or misuse them except where a written agreement or applicable law expressly allows it.

14. Warranties

We will provide paid services with reasonable care and skill. Except for rights that cannot lawfully be excluded, services are provided as available and we do not promise that every service will be uninterrupted, error free or suitable for every particular purpose.

15. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or data. Our total liability arising from a service is limited to the amount you paid for that service during the six months before the event giving rise to the claim.

16. Indemnity

You will be responsible for reasonable losses, claims and costs arising from your unlawful content, your material breach of these terms or your infringement of another person’s rights, except to the extent caused by OrangeServers.

17. Events outside control

Neither party is responsible for delay or failure caused by circumstances outside its reasonable control, provided it takes reasonable steps to reduce the effect and resumes performance when reasonably possible.

18. Changes to these terms

We may update these terms for legal, security, operational or service reasons. Changes apply from the date stated in the updated terms. Where a change materially affects a current paid service, we will provide reasonable notice where required.

19. General

If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right does not waive it. You may not transfer this agreement without our consent. We may transfer it as part of a restructuring, sale or transfer of the relevant business, provided your rights are not materially reduced.

20. Law and disputes

This agreement is governed by the law that applies to the OrangeServers entity identified in your order or invoice, without limiting any mandatory rights you have under applicable law. Please contact us first so we can try to resolve a dispute promptly.

21. Contact

Questions about these terms can be sent to [email protected].