Platform protection
Protective controls and monitoring help us identify suspicious activity and reduce threats to the systems we operate.
Security at OrangeServers
Protection built into the way we operate
Security is continuous work. We combine experienced engineering, sensible access controls, monitoring and responsive investigation to protect our platform and the customers who depend on it.
Controlled access
Access to customer information and operational systems is limited to authorised purposes and the people who need it.
Service monitoring
We monitor important services and investigate credible signs of abuse, unexpected behaviour and operational risk.
Recovery planning
Backup and recovery features are available according to the selected plan, helping customers prepare for unexpected events.
Incident response
We assess credible reports, contain threats and work to restore normal service. Required notices are sent through a suitable channel.
Shared responsibility
Customers secure their credentials, applications, updates, permissions and configurations while we protect the infrastructure we control.
Private reporting
Found a possible security issue?
Tell us privately and include enough detail for our engineers to assess the concern. Please do not access information that is not yours, disrupt a service or publish sensitive details before we have had a reasonable opportunity to investigate.
Report a security concern