Privacy Policy

1. About this policy

This policy applies when you visit an OrangeServers website, create or use an account, buy a service, ask for support or otherwise deal with us. It explains what personal information we collect, why we use it and the choices available to you.

2. Information we collect

We may collect account and contact details, billing information, service orders, communications, support records and information you provide when using our services. We also collect technical information such as internet protocol addresses, device and browser details, login records, security events and website usage information.

If you provide information about another person, you must have a proper reason and permission to do so.

3. How we use information

• To create and administer accounts
• To provide, maintain and support services
• To process orders, payments, renewals and refunds
• To protect accounts, customers and our platform
• To communicate about services, incidents and changes
• To improve our website, products and customer experience
• To meet legal, tax, accounting and regulatory duties
• To establish, exercise or defend legal rights

4. Our reasons for using information

Depending on the circumstances and applicable law, we process information because it is needed to perform a contract, comply with a legal duty, pursue a legitimate business interest or act on your consent. Where consent is the basis, you may withdraw it at any time, without affecting earlier lawful use.

5. Sharing information

We may share information with trusted providers that help us deliver hosting, payment, security, communications, analytics and professional services. We may also disclose information where required by law, to protect rights or safety, in connection with a business transaction, or when you instruct us to do so. We do not sell personal information.

6. International handling

Our services and providers may process information in more than one country. Where information is transferred internationally, we use safeguards required by applicable law and take reasonable steps to ensure it remains protected.

7. Cookies and similar technology

We may use cookies and similar technology to keep the website working, remember preferences, understand usage and protect accounts. Browser settings can restrict cookies, although parts of the website may then work less effectively.

8. Retention

We keep personal information only for as long as it is reasonably needed for the purpose collected, including service delivery, security, dispute resolution and legal record keeping. Retention periods vary according to the type of information and applicable obligations.

9. Security

We use appropriate technical and organisational measures intended to protect personal information. No internet service is completely secure, so customers should also protect their credentials, devices and account access.

10. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also have the right to complain to the relevant data protection authority. We may need to verify your identity before acting on a request.

11. Customer content

When a customer uses our hosting service to process personal information, that customer decides why and how the information is used. The customer is responsible for its own privacy notices and lawful instructions. We handle such information to provide the service and in accordance with the customer agreement.

12. Children

Our services are intended for people who can enter a binding contract and are not directed to children. We do not knowingly invite children to create accounts.

13. Changes to this policy

We may update this policy to reflect changes in our services, practices or legal duties. The date at the top shows when it was last updated. Material changes may also be communicated through the website, customer portal or email.

14. Contact us

Questions and privacy requests can be sent to [email protected]. Please describe your request clearly and include the account details needed for us to identify the relevant records.